20 Years of Precision Manufacturing, Covering Construction & Industrial Machinery.

Frequently Asked Questions ——

Find Answers To Common

Purchasing Questions

Check out common buyer questions here to solve your confusion about equipment, prices and shipment. Reach out to us directly if your concern is not covered below.

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Are you a real machinery factory instead of a trading company?

Yes, we are a direct manufacturer founded in 2005 with our own production workshops and R&D team. All construction lifts, concrete pumps, steel pipe processing machines and forklifts are self-produced without middlemen. You can visit our factory in Xingtai anytime.

What types of industrial machines do you mainly supply?

We focus on construction and metal processing equipment: construction lift trucks, concrete pumps, steel pipe rust removal & painting machines, intelligent threading machines and industrial forklifts. We support single machine and combined set orders.

Can I customize machine parameters for my local projects?

Of course. We adjust lifting load, conveying distance, working voltage, pipe processing size and other specs according to your site situation. Our engineers will make free customized plans for you.

What is your minimum order quantity?

We don’t set strict MOQ for standard models. Even 1 unit for trial purchase is acceptable. If you mix multiple machines in one container, you will get better bulk discounts.

How long will it take to produce my ordered machines?

Standard finished machines take 7–15 working days after deposit. Custom equipment needs 15–25 days. We can send production photos and videos to you during manufacturing.

What warranty do you offer for all machines?

We provide a 12-month full machine warranty starting from shipment. Consumable spare parts like threading dies and pump wear parts are not covered, but we sell replacement accessories at factory low prices permanently.

Can multiple different machines be loaded into one container together?

Absolutely. Mixed loading of forklifts, construction lifts, concrete pumps and steel pipe machines is available, which can greatly cut your international sea freight costs.

Do you provide operation guidance and maintenance materials?

Yes. Every order comes with free multilingual operation manuals and maintenance videos. Our technical team offers online remote video support to fix machine problems at any time.

What export documents can you provide for customs clearance and bidding?

We supply complete papers including commercial invoice, packing list, CE certificates, factory qualification reports and patent documents. These files work for customs clearance and local project tendering.

Do you accept long-term regional distributor cooperation?

We warmly welcome global dealers. We will offer exclusive regional prices, priority production schedules and free marketing materials. Contact us to discuss detailed agency policies.

After-sales Service

In expanding into international markets, we emphasize establishing long-term stable customer relationships and providing comprehensive service guarantees. Our international business team has high-level professional competence and can communicate with clients in multiple languages, ensuring accurate and efficient information transfer.

Multilingual online technical support

We have a dedicated multilingual online technical support team available around the clock. Through various channels such as email and video conferencing, we provide real-time and efficient technical support for international clients. Regardless of the technical issues clients face, we are able to respond swiftly to ensure they use our machinery products without worry.

Customized online training services

To meet the needs of clients from different countries and regions, we offer customized online training services. Through remote training, we help international clients gain in-depth understanding and operation of our machinery, enhancing their skills to ensure they can maximize the equipment's performance.

International logistics and spare parts services

We collaborate with reliable international logistics companies to provide fast and secure international logistics services. In cases where parts need replacement or repairs are required, we can quickly deliver the necessary items to clients, minimizing downtime caused by logistics issues.

Regular customer satisfaction surveys

We regularly send satisfaction surveys to international clients to understand their usage experience and feedback. Through this feedback, we continuously optimize our after-sales service processes to ensure clients are always satisfied with our products and services.